Return Policy for Scarlet Peach

Thank you for shopping at Scarlet Peach. We value your satisfaction and aim to provide high-quality products. Please read the following return policy carefully.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within 7 working days of the delivery date.

Exclusions

The following items are not eligible for return:

Intimate apparel and lingerie.

Items that have been used or opened.

Products with obvious signs of use.

Any item not in its original condition, damaged, or missing parts.

How to Initiate a Return

Contact our Customer Support Team at [email protected] within 7 days of receiving your order.

Provide your order number and details of the item you wish to return.

Our team will guide you through the return process

Shipping Costs

Shipping costs for returns will be the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance. Scarlet Peach is not responsible for items lost or damaged during return transit.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Late or Missing Refunds

Refunds will be processed within 7 days after confirmation of refund eligibility. If you haven’t received a refund yet, please double-check your bank account and contact your credit card company. It may take some time before your refund is officially posted.